At Lumē, we believe that bringing calm to your home should be a seamless and peaceful experience from start to finish. We handle every sensory piece with extreme care, ensuring your order arrives safely at your doorstep.
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PROCESSING & HANDLING TIMES
All orders are processed and prepared for shipment with intention and care.
• Order Processing Time: 1 to 3 business days (excluding weekends and holidays).
• Order Confirmation: You will receive an automated email confirmation as soon as your order is placed, followed by a second email containing your tracking information once your package has been dispatched.
Please ensure all shipping details are correct at checkout. If you notice an error in your delivery address, please contact us immediately at ritual.lume@gmail.com.
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ESTIMATED SHIPPING TIMES & REGIONS
We ship internationally to create calm sanctuaries across the United States, the United Kingdom, and Europe.
• United States & Canada: 5 to 9 business days
• United Kingdom & Europe: 6 to 10 business days
*Note: Delivery times are estimates and begin from the date of dispatch, not the order date. While we do our best to meet these timeframes, occasional customs or courier delays may occur beyond our control.*
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SHIPPING RATES
• Free Shipping for all our products.
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ORDER TRACKING
Once your order leaves our fulfillment center, you will receive a Shipping Confirmation Email featuring a direct tracking number. You can use this link at any time to follow the journey of your package in real-time.
If your tracking number shows no updates immediately, please allow 24 to 48 hours for the logistics system to refresh.
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CUSTOMS, DUTIES & TAXES
For international deliveries, orders may occasionally be subject to local import duties, taxes, or VAT depending on your country’s regulations.
• Lumē is not responsible for any additional customs charges or taxes applied to your package upon arrival in your country.
• All fees imposed during or after shipping are the responsibility of the customer.
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DAMAGED, LOST, OR MISSING PACKAGES
We carefully inspect and protect every item before it leaves our facility. However, in the rare event that an issue occurs during transit:
• Damaged Items: If your package arrives damaged, please take clear photos of the damaged item and original packaging, and email us within 48 hours of delivery at ritual.lume@gmail.com so we can immediately arrange a replacement.
• Delayed or Stolen Packages: If your tracking indicates that your package was delivered but you have not received it, please check around your property or with neighbors first. If it remains missing, reach out to us and we will gladly help you lodge an inquiry with the carrier.
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NEED ASSISTANCE WITH YOUR SHIPMENT?
If you have any questions regarding your order status or shipping details, we are always here to help.
Email us: ritual.lume@gmail.com
Live Chat: Available directly on our website